Policy
We want you to feel confident buying data from Trevon. This policy explains how refunds work. Final business terms are subject to admin approval; where that applies, we clearly flag it.
Open a Support Ticket with the category Refund Request. Include your order number, the issue, and any screenshots.
If matched records are materially wrong, open a ticket with category Data Quality / Incorrect Data. We may ask for sample rows to review the claim.
Unused prepaid credits may be refunded or converted at the admin's discretion. Credits already consumed by successful matches are non-refundable.
A completed PAYG order where the file has been generated is generally non-refundable except where the matched data is demonstrably inaccurate.
Duplicate payments are automatically detected via Razorpay payment IDs and refunded. Failed/pending payments do not release data and are not charged.
We review refund requests on a case-by-case basis. We do not publish a guaranteed turnaround until the admin approves one.